Help

KYC

How do I complete my KYC?

You have to complete your KYC over PayTM, if not then kindly contact PayTM team. Once your KYC is completed you will be able to withdraw.

My KYC is completed but its still showing "Complete KYC"

Don't worry if your KYC is completed and you still receive the message of "Complete KYC" then we request you to wait for 15 minutes and place your next withdrawal request.

LOGIN

How do I sign-up?

- Enter your 10 digit mobile number and you will receive an OTP.
- Enter the OTP and get 6rs as bonus cash to play a contest.

I am getting re-directed and prompted me to install an app from unknown source. Is it safe?

Yes, Carrom Clash facilitates superior game experience by enabling users to download android files. Rest assured all these have been verified and have no adverse impact on user's mobile device.

Can this download be harmful?

I am getting such a message on my screen. Don't worry! Please go ahead and click on OK and proceed with downloading. We are confident that all games from Carrom Clash are not harmful to your devices.

Do I need to add my profile compulsorily?

You can start playing. Profile completion can happen at a later stage.

Where do I find the OTP?

You will get SMS on your registered mobile.

How do I claim my Sign-up / joining bonus?

Once you complete your sign-up, automatically you are eligible to get Rs 6 bonus on your account, which you can use for the purpose of playing games.

N-COINS / NAZARA VAULT ICON:

Next to profile icon we have the Ncoins / Nazara Vault icon which shows the balance amount.

How it works?

First time registered user receives 10 N-Coins.
For every entry fee match you play, you will get the same amount of Coins, it doesn't matter if you lose or win you will get N-Coins definetly.

Please Note : It takes 2 minutes for the balance to update in your Ncoins

How can I use these N-Coins?

N-Coins can be used to praticipate and win Paytm cash which is directly added to your Paytm wallet. You can also use to trade in the number coins for certain amount of Paytm cash in Trade in Trade out section. With Ncoins you can also stand a chance to win exciting prizes like a iPhone.

PROFILE ICON:

Starting top left Corner you have Profile Icon. You can Update profile image and profile name. You can also view details of the Games played , games won and Percentage on Winning.

It all also describes your total cash balance which inclused (Winnings + Rewards + Deposits)

You can use the Deposit icon on the top right corner of the screen or the deposit Icon in Wallet section.

Please note : Deposit once made can not be refunded . Rewards and Deposit amount can not be Withdrawn. Only winning amount can be withdrawn from your account (Minmum Rs40 , maximum Rs200 per day)

PLAY

This section you have number of rooms where you can particapte and win Real cash which you can withdraw to your Paytm wallet.

Note : Mobile number registered to Paytm should be same number registered to Carrom.

WALLET

This section you can check your balance. Cash balance which inclused ( Winnings + Rewards + Deposits )

You can use the Deposit icon on the top right corner of the screen or the deposit Icon in Wallet section.

Please note : Deposit once made can not be refunded . Rewards and Deposit amount can not be Withdrawan. Only winning amount can be withdrawan from your account (Minmum Rs40 , maximum Rs200 per day) . You can also click on View All transactions which shows the details of transactions that have be done.

STRIKER

We have provide variety of striker options for the user to purchase and use during the game. Strikers prucahsed can only be used from your end and seen by your opponent.

REFER & EARN

You can earn reward cash when you refer the app to your friends and family, through Whatsapp and Other Apps.

LEADERBOARD

On this tab you can view the Total amount winnings for Today, Yesterday and Monthly. It will also show you each Individual winnings for the Day or Month. You can get Reward Cash if you are in top 10 of leaderboard.

Do I need an Internet connection while playing?

You require a good internet connection while playing the game, please make sure that the connection is always green while you start the game and during the end.

What if my Internet and power disconnects just before game finish?

In that case the scores don't get considered. Also the amount that you played with will be lost.

Will I be charged by the operator for the data/internet I consume?

Yes, we only connect your tournament entry fee and distribute prizes. Your internet connectivity is something which you will have to ensure at your cost regardless of carrier/wifi etc

What if I have played lesser than others?

You are requested to ensure that you get maximum opportunity to generate the best score in the given time frame.

What happens when the scores tie?

If 3 people get same score for rank #2, the scorer who scored 1st wins the 2nd rank. The subsequent scorer gets the subsequent ranks.

When will the final ranks be declared? Can my rank change?

Ranks can change if someone who has registered later earns a higher score than you. Similarly, even you can improve your ranks by trying to play again with more skills. Your ranks can change because of your own improvement (since only your best score is considered) or because of other player's scores improvement. The final ranks are declared on the leaderboard as soon as the game time completes as mentioned when the player enters on Carrom Clash home.

What if my entry fee was deducted but the registration was not successful. What do I do?

Please mail us immediately on support.carrom@nazara.com. In rare case it happens we shall reverse the fees to you within 1 working day.